Yezwe Product and Shipping Policy

Welcome to Yezwe Apparels Pvt!

About Us:
We are a Kerala-based company established in 2019, specializing in our own production of apparel. With a focus on quality, each product undergoes meticulous inspection before reaching our customers. While we strive for perfection, we understand that preferences may vary, hence we have formulated the following policies to ensure fairness to all our customers.

 

Terms & Conditions:

•   Shipping Policy

1. Processing Time: Orders are processed and dispatched within 1-3 business days after payment confirmation.
2. Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
3. Domestic Shipping: We ship nationwide. Domestic orders typically arrive within 3-7 business days after dispatch.
4. International Shipping: We provide international shipping to select countries. Delivery times range from 7-21 business days, depending on the destination.
5. Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
6. Tracking Information: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number to track your package's status.
7. Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at [email address] for assistance.
8. Shipping Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Certain items may have international shipping restrictions due to customs regulations.
9. Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

• Return Policy:

• Damaged or defective items must be reported within 24 hours of delivery to be eligible for a return. We will arrange for a return pickup or provide instructions for returning the product using a courier service.
• For sizing issues, customers can request a replacement in the desired size within 3 days of receiving the product. Customers are responsible for covering the size exchange shipping.
• Products must be returned in their original condition, unused, and unworn, with intact tags for eligibility.
• Returns for damaged products will be arranged by us, with us covering the courier charges.

• Quality Assurance:

• Quality checks are conducted before dispatching orders to ensure customer satisfaction.
• In cases of damage during transit, please inform us promptly for a replacement. We will cover the courier charges for returning the damaged item.

• Refund Process:

• Refunds will only be provided for missing parcels during transit. Once verified, refunds will be initiated promptly.
• Any inconvenience fee for cancellations made after dispatch will be deducted from the refund amount.
• Refunds for COD orders will only be provided after deducting the convenience fee, which is non-refundable.

• Additional Notes:

• Colors may appear slightly different due to screen settings and display variations.
• Door-to-door delivery depends on courier service availability.
• Customers are advised to verify the size chart before placing an order to avoid issues with exchanges.
• Exchange or return options do not apply to customized items. Free alteration may be provided if possible; otherwise, no exchange or return is allowed.

FAQs (Frequently Asked Questions):

1. Can I cancel my order after it's been dispatched?

• Yes, but an inconvenience fee will be deducted from the refund amount. Please contact us immediately if you wish to cancel your order after dispatch.

2. How does Cash on Delivery (COD) work?

• For COD orders, a partial payment will be required to confirm the order, covering the convenience fee. The remaining amount can be paid upon delivery. The convenience fee is non-refundable.

3. How do I return a damaged or defective item?

• Inform us within 24 hours of delivery. We will arrange a return pickup or you can return the product using a courier service.

4. What if I need to exchange for a different size?

• You can request a replacement in the desired size within 3 days of receiving the product. Customers are required to pay for the size exchange shipping. Please refer to the size chart before placing an order to avoid exchange issues.

5. What if I receive a damaged item?

• Please inform us promptly, and we will arrange for a replacement. We will cover the courier charges for returning the damaged item.

6. When will I receive my refund for a missing parcel?

• Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account.

7. What if the color of the product looks different from what I saw online?

• Colors may appear slightly different due to screen settings and display variations. Please refer to our product catalogue for accurate details.

8. Are there any exceptions to the return policy?

• Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.

Additional FAQs:

1. What customization options are available?

• We offer customization in color, feeding length, and size. Once we receive the size measurements, we will carefully craft the product for the individual.

2. How does customization work?

• As our products are our own production, we craft each item according to the individual's specifications, ensuring a perfect fit.

3. What is the dispatch time?

• Dispatch time will vary across products. Please confirm before placing the order, as some items may take extra time to craft for the perfect fit.

4. Where are you based?

• We are based in Kerala, Malappuram.

5. Do you have any outlets?

• Yes, we have an outlet under the brand of WOW (World of Women) in HilitE Mall, Calicut, 2nd floor.

General Refund Policy:

1. Credit and Debit Issues:

• If there are any payment discrepancies, such as debited but not credited, please contact your bank for verification. We are not responsible for banking issues.

2. Your Orders & Deliveries: Our Commitment To You
   • Once your order is on its way, we ensure it reaches you! While we'll assist in tracking and resolving any delivery issues, rest assured that delivering your order promptly is our top priority. However, please understand that delivery times are solely in the hands of the courier service.

By placing an order with us, you acknowledge and accept the above policies. We are committed to providing you with the best possible service, and should you have any further queries or concerns, please do not hesitate to contact us.