Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Info@yezwe.com.
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- GENERAL QUESTIONS :
- Order Related :
- Payment Related:
- Shipping Related:
- Return and Exchange Policy:
- PAYMENT /REFUND POLICY :
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GENERAL QUESTIONS :
Q: “Where are you based?”
We are Indian-made and from Kerala, specifically in Malappuram, India.
Q: “Do you have any outlets?”
Yes, we operate a physical outlet under the brand of WOW (World of Women) situated in Hilite Mall, Calicut, on the 2nd floor
Q: “How Do I Sign Up For The Yezwe Fashion Newsletter?”
To sign up for our newsletter, navigate to the bottom of our homepage and locate the newsletter signup link. Enter your email address there to subscribe to our mailing list.
Q: “When Will I Know an Item is Restocked?”
If you're interested in knowing when an item will be restocked, visit the product page of the specific item. There, you'll find a product restock request option. Subscribe your email address to receive notification when the item is back in stock. We prioritize restocking most requested items and best sellers. If a specific product isn't restocked, we may introduce something similar in the future. To stay updated, subscribe to our email list.
Q: “Can I Use Multiple Promo Code/Coupon Codes?”
Typically, only one promotional or discount code can be applied to an order unless stated otherwise
Order Related :
Q: “What types of products do you offer?”
Our product range includes modest and western wear for junior girls and ladies, hijabs, accessories, as well as dresses in plus sizes and extra small sizes.
Q: “How can I track my order?”
• Once your order has been dispatched, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
Q: “Can I cancel my order after it's been dispatched?”
Yes, you can cancel your order after it has been dispatched, but please note that an inconvenience fee will be deducted from the refund amount. It's essential to contact us immediately if you wish to cancel your order after dispatch.
Q: “What is the dispatch time? ”
Dispatch time varies depending on the specific product. It's advisable to confirm before placing your order, as some items may require additional time for crafting to ensure a perfect fit.
Q: “How Do I Know Which Size to Order? ”
To determine the correct size for your order, please refer to our size chart available on the product page. Our sizes range from XS to XXL, with some products also available in XXXL. Additionally, you can check the size chart and model's size on the product page for better understanding. For further assistance with sizing, feel free to email us at Support@yezwe.com
Q: “What customization options are available?”
We offer customization in color, feeding length, and size to tailor the product according to your preferences. Once we receive your size measurements, we meticulously craft the product to ensure a perfect fit.
Q: “How does customization work?”
Since our products are produced in-house, we carefully craft each item according to the individual's specifications, ensuring it meets their requirements and preferences. You can provide the customization detail when placing the order through a note.
Q: “Is There An Additional Cost For Customization?”
Customization in length and feeding can be done free of cost. However, any model changes and sizes beyond 2XL will incur additional charges. Please contact us for specific pricing details based on your customization requirements.
Q: “What if the color of the product looks different from what I saw online?”
While we strive to provide accurate representations of our products, colors may appear slightly different due to screen settings and display variations. For precise details, please refer to our product catalog
Payment Related:
Q: “What payment methods do you accept?”
We accept various payment methods, including credit/debit cards, GPay, PhonePe, UPI, and bank transfers. Please refer to our payment policy for more detailed information.
Shipping Related:
Q: “How long does delivery take?”
Delivery times vary depending on your location and courier service availability. Typically, orders are delivered within the estimated timeframe. For more specific details, please refer to our shipping policy
Q: “What can I do if my order dispatch is delayed? ”
If your package has not reached you by the expected delivery date, please contact us at Support@Yezwe.com, and we will endeavor to resolve any issues promptly.
Q: Do you offer free shipping?”
Free shipping is available for prepaid orders within Kerala only.
Q: “Do you offer international shipping?”
Yes, we provide international shipping services. Please consult our shipping policy for comprehensive details and shipping rates to your destination.
Q: “What countries do you ship to?”
We ship to several countries worldwide. For specific information regarding shipping to your location, please refer to our shipping policy or contact us directly.
Q: “How long will it take for the order to reach me?”
Estimated shipping and delivery timelines for both domestic and international orders can be found on the product page. Generally, domestic orders take about 5-7 days, while international orders may take 7-10 days to reach you. If you've placed an order with multiple items, please note that they may arrive in separate shipments. Additionally, please be aware that estimated delivery times are indicative and may be subject to unavoidable delays beyond our control. Rest assured, we'll keep you informed in case of any such delays
Return and Exchange Policy:
Q: “ Can I reorder the items I previously cancelled?”
Yes, you can place a new order for the items of your choice at any time as long as they are in stock.
Q: “ My garment does not fit me. What can I do?”
We offer size replacements for garments that do not fit. You can change the size on the website. The product must be in its original condition, and the exchange will be processed within 3 days.
Q: Can I return my item after 3 days?”
There may be situations in which you were not able to return items within the 3 days. In such cases, please contact our Customer Service Team at Support@yezwe.com or through the Contact Us page to file a complaint. Complaints are handled on a case-by-case basis
Q: “Can I schedule time with the courier to return an item?
o At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the pick-up of a return item, you may provide your preferred timings to them
Q: “How long does it take the courier to collect the returned items”
Typically, the courier representative will contact you within 2-5 days from the day you requested a return. However, the time may vary depending on the courier.
Q: “What if I receive a damaged item?”
o In the rare event that the product is not of our standards, we offer several reasonable options to handle the issue. You can return the item in the same condition as you received it, with the original box and/or packaging intact. Once we receive the returned item, we will inspect it. If the item is found to have any manufacturing defects, we can either send the same item, allow you to choose any available item as a replacement, or credit your account with YEZWE for future purchases.
o Alternatively, in the case of minor damage, you may contact us and receive an additional 10% discount on the product by providing pictures of the damage.
o For any queries, please contact our team at Support@yezwe.com so we can assist you properly to resolve the issue. We will cover the courier charges for returning the damaged item.
o Alternatively, in the case of minor damage, you may contact us and receive an additional 10% discount on the product by providing pictures of the damage.
o For any queries, please contact our team at Support@yezwe.com so we can assist you properly to resolve the issue. We will cover the courier charges for returning the damaged item.
Q: “ I Received The Wrong Item. What Should I Do?”
In the event you received an incorrect product, please email Support@yezwe.com with your online order receipt and a picture of the product you received. As soon as we get the proper information, we will take care of the issue as promptly as possible
Q: “Are there any exceptions to the return policy?”
There are several scenarios where returns are not possible, including:
- Return request made outside the specified 3-day timeframe from delivery.
- Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.
- Product is customized, used, damaged, or not in the same condition as received.
- Anything missing from the package including price tags, labels, original packing, freebies, and accessories.
- Goods made to your specifications or clearly personalized.
- Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods inseparably mixed with other items after delivery.
- Return of custom-made, pre-stitched, or prepared goods as per your specific order.
- Sale items, clearance items, or items purchased with coupons cannot be refunded or returned.
PAYMENT /REFUND POLICY :
Q: “ I cancelled my order. Will I be refunded the shipping fee too?”
If your cancelled order has not been shipped yet, the full amount paid including the shipping fee will be refunded.
Q: “ I paid through Cash on Delivery, how will I receive a refund for my item?”
If you have paid through Cash on Delivery (COD), the money would be refunded in bank balance or in the form of reward points credited to your Yezwe Wallet balance
Q: “When will I receive my refund for a missing parcel?”
Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account
Q: “ How can I receive a refund if I paid by Credit Card?”
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process. You can choose to get a bank refund or refund via store credit if you have paid through Debit/Credit card or net banking
Q: “I cannot see the refund in my bank account. What should I do?”
If you have not yet received a refund, first check your bank statement or contact your credit card company. Depending on your bank, it may take some time before your refund is processed. If you have still not received your refund, kindly contact us at Support@yezwe.com. Please allow 3 business days for the refund to appear on your statement. If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.
Once we receive your returned item, we will notify you and start with the Refund Process immediately. However, it may take up to 2-14 days for your bank to process the payment and to reflect it into your account. For UPI Payment, a refund will be sent back to your original Payment account that was used for the purchase.
Note: Convenience fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
HAVING PAYMENT ISSUES? LET'S SORT IT OUT TOGETHER!
If you're facing any payment discrepancies, like being debited but not credited, we're here to help! Contact your bank for verification, and remember, we're here to support you through any banking issues. Please note that the resolution of payment discrepancies is solely based on the banking process.
JOIN US IN MAKING FASHION MAGIC: COLLABORATION OPPORTUNITIES AWAIT!
Interested in collaborating with us? Whether you're a model or content creator, we're open to working together! Visit our collaboration form here or send us a direct message on Instagram @yezweofficial to start our creative journey together.
