refund Policy

We understand that sometimes things don't work out as expected. That's why we offer a 3-day return policy from the date of delivery. If you notice any defects, damages, or if you've received the wrong item, please contact us immediately

• Cancellation

If an order is canceled before dispatch, the customer will receive a full refund without any extra fees. Customers can cancel their order at any time before dispatch. After dispatch, customers can still cancel, but a convenience fee will be deducted from the total price. Please note that customized items cannot be canceled, as they are made to unique preferences and cannot be resold to another customer.

• Return / Exchange

To start a return or exchange, email us at support@yezwe.com with your order details, including the order number, name, address, phone number, email address, product name, color, and the reason for the return. If there's any damage, please attach a photo for our reference. We'll provide you with further instructions and a return shipping label.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the order number of the purchase.

For damaged products, we offer a 3-day return policy. Items must be returned in their original condition with tags and packaging intact.

• Exchanges

For sizing issues, we provide size exchanges within 3 days of receiving the product. Customers are responsible for covering the shipping costs for size exchanges. If the desired size is not available, or it's based on stock availability, customers can choose a different item of the same or higher price. Alternatively, they can opt to receive store credit to use for future purchases.

• Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund as well. Typically, this process may take 5 to 7 working days.

Refunds will be processed to your original payment method upon approval, with processing times varying by bank or credit card company.

We reserve the right to update our refund policy. Any changes will be posted on this page.

For further assistance with refunds, contact us at support@yezwe.com. We're here to help!